In order to maintain the highest quality standards of our products we will NOT accept returns or exchanges due to having natural ingredients & COVID-19 restrictions. If items are not as described, please contact us directly at firstname.lastname@example.org. Please allow 7 to 10 business days for shipping. Allow 24 hours for local drop off once order has been placed it . All sales are FINAL! If you have provided the wrong address you have 24 hours to contact us at email@example.com in order to input the correct address and contact information.